"Cancellation rates across the system for all of the other airlines together are averaging about 5%. Transportation Secretary Pete Buttigieg told ABC News Live Prime on Tuesday that Southwest must repair its relationship with passengers and crew. "And, unfortunately, our customers are bearing the brunt of it," Murray added. Biden urged those who have been affected by cancellations to visit the Department of Transportation website to see if they're entitled to compensation. President Joe Biden tweeted that his administration is "working to ensure airlines are held accountable" amid the changes. Passengers are being encouraged to buy flights on other airlines to get to their destinations before the new year. Southwest have stopped selling tickets on flights coming up in the next few days. Southwest is now doing a "reset" by moving some crews and planes around the country without passengers to get them into place and restart operations. "We're focused on safely getting all of the pieces back into position to end this rolling struggle," he said. Southwest is "significantly reduc" its number of flights over the next few days," Jordan added, in the hope that things will "be back on track before next week." "We build our flight schedule around communities, not hubs, so we are the largest airline in 23 of the top 25 travel markets in the U.S., cities where large numbers of scheduled flights simultaneously froze as record bitter cold brought challenges for all airlines," he said.
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